Warranty

The warranty period begins from the date of purchase and it is important that you retain your receipt as proof of purchase for warranty purposes. .

 

The warranty period is one year for the products listed below:

MC200 Sonic Cleansing Brush

MA500 Moisturizing Ionic Massager

MC300 Ultrasonic skin spatula

MA100 Ionic Eye Massager

 

A one year warranty also applies to accessories sold through the online store.

 

The following information is intended only to explain your rights under the Warranty, not any rights you might have at law, including any rights and remedies available under the Australian Consumer Law and / or the New Zealand Consumer Guarantees Act 1993.

 

Under consumer law, do you have rights additional to those under the Warranty?

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law or the New Zealand Consumer Guarantees Act 1993. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

 

 

Who gives the warranty, and who benefits from it?

The Warranty is given by MiTAC Australia Pty Ltd (MiLuxy Australia) in Australia or New Zealand, depending on where you purchased your Product.

The Warranty is given to the original end-user retail purchaser who purchased the Product from MiLuxy Australia or a MiLuxy Australia authorised retailer.

 

 

 

What does the Warranty apply to?

The Warranty applies to the 'Product', which is a MiLuxy skin care device and inbox accessories (except USB cable) purchased from MiLuxy Australia or a MiLuxy Australia authorised retailer.  It does not apply to any of the things listed below under the heading 'What is not covered by the Warranty?'.

 

What is the period of the Warranty?

The Warranty covers a one or two year period (depending on the product purchased) from the date of original retail purchase in Australia or New Zealand, supported by a dated copy of the original sales receipt that is complete and legible. This is referred to as the 'Warranty Period'.

 

 

 

What does MiLuxy Australia warrant?

MiLuxy Australia warrants that for the Warranty Period the Product will be free from defects in material and workmanship and, where a user manual is provided, will substantially conform to the specifications and descriptions in the user manual.

 

What does MiLuxy Australia offer, if the Product does not conform with the Warranty?

Within the Warranty Period, MiLuxy Australia will repair or replace (at MiLuxy Australia’s option) Products that are defective or fail to conform with the specifications, where you comply with the Warranty Service Procedure. The Warranty Service Procedure is explained in detail further on.

 

What is not covered by the Warranty?

The Warranty does not apply to:

  • non-rechargeable batteries
  • finishes
  • services performed or attempted by anyone other than an authorised MiLuxy Australia Service Centre
  • installations
  • any products, components or parts not manufactured by MiLuxy Australia, or
  • any claim in relation to infringement of any patent, trademark, copyright, or other proprietary rights, including trade secrets.

The Warranty does not apply to failure of the Product due to:

  • shipping
  • misuse
  • tampering
  • abuse
  • negligence
  • wear and tear in excess of that expected from normal consumer use
  • improper installation
  • unauthorised attachments or modification
  • failure to maintain as recommended
  • electrical discharges (including lightning)
  • exposure to water (except as otherwise stated in the User Manual)
  • moisture or liquids
  • proximity or exposure to heat
  • disasters such as fire, flood, wind and lightning,

 

MiLuxy Australia does not warrant that the operation of the Product will be continuous or error-free.

 

 

What can void the warranty?

 

Any of the following will void the Warranty:

  • improper or incorrectly performed maintenance or repair
  • commercial use
  • alteration or removal of any serial number, or
  • the opening, dismantling or repair of this product by anyone other than an authorised MiLuxy Australia Service Centre.

 

 

Does MiLuxy Australia limit or exclude liability under the Warranty?

Under the Warranty, MiLuxy Australia limits and excludes certain liability. The Warranty described in this summary is subject to MiLuxy Australia’s exclusions and limitations of liability under the full terms and conditions of the Warranty. You should refer to the full terms and conditions <LINKED TO LOCATION OF LIST OF WARRANTY PAPER>.

 

If your Product does not conform with the Warranty, how do you access the Warranty Service?

The 'Warranty Service Procedure' is:

Contact MiLuxy Australia by email (support@miluxy.com.au or support@miluxy.co.nz ) to obtain a Return Materials Authorization number (RMA number) and Return Address.

Within the Warranty Period, ship the Product, a copy of your dated purchase receipt, your name, address, telephone number, email, your RMA number, and any other information MiLuxy Australia requests as part of the return authorization process to MiLuxy Australia at the relevant address below or to the retail outlet from which it was purchased. You should retain proof of shipping to evidence the date of shipment. Please send the item by registered post for tracking purposes.

The Warranty Period will stop running on the day you send the Product to MiLuxy Australia. The remainder of the Warranty Period will begin to run again when the repaired or replacement product arrives at the address you specify.

 

MiLuxy Australia contact details:

MiLuxy Australia

Locked Bag 5010

Gladesville

NSW 1675

Australia

 

Who pays for shipping costs and who is at risk, if the Product is lost or damaged in transit or during repair under the Warranty?

If you are sending your Product to be serviced under the Warranty:

You must pay for shipping and any insurance required to the drop off location as outline in the RMA process. You assume all risk of loss or damage to the Product until it arrives at MiLuxy Australia’s dedicated drop off location. 

MiLuxy Australia will pay for ground shipping of the new or repaired product back to you at an address in the same country as the repair facility and MiLuxy Australia will assume all risk of loss or damage to that product, until it arrives at the address you specify. You must request, and pay for, any different shipping method.

If MiLuxy Australia reasonably determines that the Product has not failed to meet the standards of the Warranty, you will be liable for the cost of return shipment to you and MiLuxy Australia may require you to pay those costs, before returning the Product to you. In that case, the risk of loss or damage to the Product will remain with you, even though MiLuxy Australia has had possession of it.

 

What laws apply to the Warranty?

 

If the Product was acquired by the original retail purchaser:

in Australia, then the Warranty is governed by the laws of New South Wales.

in New Zealand, then the Warranty is governed by the laws of New Zealand.

 

What happens to personal information you give us to provide the Warranty Service?

 

We collect the personal information you provide when you obtain the Warranty and if you make a warranty claim to provide the Warranty and the Warranty Service. We collect this information either directly from you or from the agent which handles our warranty claims.

 

We may disclose your personal information to:

 

the agent which handles our warranty claims;

our related companies, employees and agents;

anyone required or authorised by law and

anyone else you authorise,

in accordance with our Privacy Policy.

 

Without limiting our Privacy Policy, recipients of your personal information may be located overseas including in Australia, New Zealand, Taiwan, the USA, China and the Philippines.

 

Our policy on the collection, use and disclosure of your personal information is set out in our Privacy Policy available here. Our policy contains details about how to access or correct the personal information we hold and how to complain about a privacy breach and how we will handle such a complaint.